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Since manufacturers have traditionally “stood behind” their product with a warranty, additional value-added services get bundled in for free. Product-attached services, such as support and maintenance offers, are made available to customers, but initial attach rates of these services are low. So, as customers want closer alignment to the achievement of their business outcomes, manufacturer’s need to move from “free to fee” service offers and create new ones in order to pave the way for the recurring revenue required to sustain these new business models.
Because field service management requires a balancing act of so many essential operations, modern organizations turn to FSM software to stay ahead of the curve. FSM software and mobile apps are designed to streamline communication, scheduling, dispatching, and general information-sharing between field workers and the back office.

Modern FSM tools need dynamic functionality—like real-time communication with field employees plus seamless scheduling and dispatching for new assignments—to keep up with the shifting landscape of field service.
Digital transformation is defined as “a novel use of digital technology to solve traditional problems”. For original equipment manufacturers (OEM), the business model changes they’re encountering are the direct result of digital transformation, in which the data collected from your products will be more valuable than the product itself.
More info; www.fieldengineer.com/c1/deployment-of-palo-alto-firewalls