Your support team can be available 24x7, 24x5, 12x5, 12x7, 8x5. The support team’s schedule mostly depends on the types of applications. For mission-critical internal systems, 24x7 support and monitoring is a preferred option. Around-the-clock support availability is also required for external applications, whose downtime can incur huge financial or reputational damages, for example, a large ecommerce solution or online banking services. In other cases, support during a business’s working hours is a good cost-saving option.