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Now that you understand what help desk is , let's understand why it is so cited in the IT sector
The help desk is a service offered by Information Technology companies , working as a technical support for areas related to computing.
Thus, the employee of the contracting company, when he has a problem, opens a call to the IT team, which solves the problem.
Some common problems are: not being able to access the Internet or the company's internal network, the printer is not working, etc.
The questions worked on the help desk are low complexity problems and, therefore, are also called "first level of service".
More Info: techpioneerhub.blogspot.com/2020/04/what-is-help-desk-for-it-sector.html
The help desk is a service offered by Information Technology companies , working as a technical support for areas related to computing.
Thus, the employee of the contracting company, when he has a problem, opens a call to the IT team, which solves the problem.
Some common problems are: not being able to access the Internet or the company's internal network, the printer is not working, etc.
The questions worked on the help desk are low complexity problems and, therefore, are also called "first level of service".
More Info: techpioneerhub.blogspot.com/2020/04/what-is-help-desk-for-it-sector.html
